hbdd Privacy Policy

Introduction

hbdd ("we", "us", "the Platform") operates the online casino and sports betting platform available at hbdd.bet and is the data controller responsible for the personal information you provide when using our services. This Privacy Policy describes how hbdd collects, uses, stores, shares, and protects personal data relating to registered players and visitors to the hbdd platform, in accordance with applicable data protection principles.

By registering an account on hbdd, making a deposit, using any platform feature, or simply visiting the hbdd website, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please do not use the hbdd platform. Questions about this policy may be directed to our support team at [email protected] at any time.

Information We Collect

hbdd collects personal data through the following channels: information you provide directly during registration and account use, information collected automatically as you interact with the platform, information provided by third-party payment and identity verification partners, and information collected for responsible gaming and fraud prevention purposes. The categories of personal data we collect are set out below.

How We Use Your Information

hbdd uses the personal data we collect for the following purposes. We will not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent:

• To create and manage your hbdd account, verify your identity in line with KYC requirements, and process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or card.
• To provide access to casino games, sports betting markets (including cricket BPL, T20 World Cup, IPL), and all other platform features available to verified registered players.
• To detect, investigate, and prevent fraudulent activity, money laundering, multiple-account abuse, and any other violations of the hbdd Terms & Conditions.
• To provide and improve responsible gaming tools including deposit limits, session time limits, cooling-off periods, and self-exclusion, and to monitor account activity for signs of problem gambling.
• To send you service communications relating to your account, including transaction confirmations, security alerts, changes to these Terms, and important platform announcements. We do not send unsolicited marketing messages.
• To comply with applicable legal obligations, including responding to lawful requests from regulatory authorities and law enforcement agencies operating in Bangladesh.

Legal Basis for Processing Your Data

hbdd processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:

• Contractual necessity: processing required to fulfil the hbdd Player Agreement — including account creation, game access, and payment processing — so that you can receive the services you signed up for.
• Legal obligation: processing necessary to comply with applicable laws, including identity verification (KYC), anti-money laundering checks, and responding to lawful authority requests.
• Legitimate interests: processing carried out to protect the integrity and security of the hbdd platform, detect fraud, prevent multiple-account abuse, and maintain the responsible gaming framework — where these interests are not overridden by your rights.
• Consent: where hbdd relies on your consent as the basis for processing (for example, sending optional promotional communications), you may withdraw your consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Sharing of Personal Data

hbdd does not sell your personal data to third parties. We share personal data only where strictly necessary and only with the following categories of recipients:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely to process your deposit or withdrawal transaction. These providers have their own privacy policies and handle your payment data under their own terms.
• Identity verification and KYC partners — to confirm your identity and age in compliance with platform eligibility requirements. These partners are contractually obligated to process your data only for the specific verification purpose.
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) — limited technical session data may be shared to facilitate game delivery and RNG integrity auditing. These providers do not receive your financial or KYC data.
• Regulatory and law enforcement authorities — where hbdd is legally required to disclose personal data in response to a valid legal request, court order, or regulatory directive. hbdd will, where permissible, notify you of such a disclosure request.

Cookies and Tracking Technologies

hbdd uses cookies and similar lightweight tracking technologies to operate the platform, maintain your login session, and monitor for security anomalies. We do not use third-party advertising cookies or behavioural tracking networks. The cookies we deploy fall into the following categories:

• Strictly necessary cookies: required for core platform functions including session authentication, account security, and fraud prevention. These cannot be disabled without breaking the platform.
• Functional cookies: used to remember your language preferences, responsible gaming settings, and session time configurations so you do not need to re-enter them every visit.
• Analytics cookies: lightweight, first-party analytics to help hbdd understand aggregate platform usage patterns (e.g. which pages are most visited, average session duration). No personally identifiable data is included in analytics reports.

You can control cookie settings through your mobile browser's privacy settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your hbdd account. For detailed information on the cookies we use, contact [email protected].

Data Retention

hbdd retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes described in this Privacy Policy . Specifically, account records and transaction data are retained for a minimum of 5 years from the date of last account activity to support anti-money laundering compliance and fraud investigation requirements.

When an account is closed — whether at the player's request or by hbdd following a breach of the Terms & Conditions — hbdd will securely delete or anonymise personal data that is no longer required, subject to any applicable legal retention obligations. Responsible gaming records (including self-exclusion history) are retained for a longer period to prevent circumvention of exclusion measures.

Data Security

hbdd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. These measures include SSL/TLS encryption across all platform pages and API endpoints, encrypted storage of sensitive personal data fields, access controls that restrict internal staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing of the hbdd platform infrastructure, and monitoring systems that detect and alert on anomalous account activity in real time.

While hbdd takes all reasonable steps to secure your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure: use a strong, unique password for your hbdd account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

Your Data Rights

You have the following rights in relation to the personal data hbdd holds about you. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. hbdd will respond within a reasonable timeframe and may need to verify your identity before actioning the request:

• Right of access: you may request a copy of the personal data hbdd holds about you, including the categories of data held, the purposes for which it is processed, and the recipients with whom it has been shared.
• Right to rectification: if any personal data hbdd holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update basic account information directly through your account settings.
• Right to erasure: in certain circumstances you may request that hbdd delete your personal data. This right is subject to exceptions where retention is required by law (for example, to meet anti-money laundering record-keeping obligations).
• Right to restriction: you may request that hbdd restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is under consideration.
• Right to object: where hbdd processes your data on the basis of legitimate interests, you have the right to object to that processing. hbdd will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of the rights above, write to [email protected] with the subject line "Data Rights Request" and include your registered mobile number. hbdd will acknowledge your request within 2 business days and provide a full response within 30 days. Where a request is complex or hbdd receives multiple simultaneous requests, this period may be extended by up to an additional 30 days with notice.

Children's Privacy — 21+ Platform

hbdd is strictly an adult platform and all services are restricted to individuals aged 21 and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. Registration requires confirmation of eligibility, and hbdd conducts age verification as part of the KYC process. If hbdd discovers that personal data has been collected from a person under 21 years of age, that data will be permanently deleted without delay and the associated account will be closed immediately. Parents or guardians who believe their child has accessed hbdd must contact [email protected] at once so we can take immediate corrective action.

Third-Party Links and Services

The hbdd platform integrates with third-party game software providers and payment service providers as described in this Privacy Policy. Beyond those integrations, hbdd does not embed third-party advertising networks, affiliate tracking scripts, or social media pixels on its platform pages. hbdd is not responsible for the privacy practices of any third party, including game providers and payment processors. If you access any external service through your use of the hbdd platform, that service's own privacy policy governs how your data is handled by them.

Changes to This Privacy Policy

hbdd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where a material change is made to this policy, hbdd will make reasonable efforts to notify registered players via the contact information held on their account prior to the change taking effect. The updated policy will be published on this page with a revised effective date. Your continued use of the hbdd platform after the effective date of any revision constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you must stop using the platform and may request account closure by contacting [email protected].

Contact Our Data Team

For any questions, requests, or concerns about this Privacy Policy or about how hbdd handles your personal data, please reach our support team using the contact details below. Our team is available from 9 AM to 11 PM Bangladesh Standard Time (BST, UTC+6) every day of the year.

Email: [email protected] — Please include your registered mobile number and write "Privacy Policy Query" in your subject line to help us route your message to the right team member promptly.

Your Privacy at a Glance

Five core commitments hbdd makes to every player regarding the protection of their personal data.